A: You can order online through our secure website https://www.diamonddesignsuniforms.com. Alternatively, you can order by fax, phone or post using our order form in our brochure. You can find this information on our website.
A: We ship worldwide. If you have questions on shipping costs or currency and size conversions, please email JLIB_HTML_CLOAKING
A: When ordering from the website you can pay with MasterCard, Visa, Visa Debit or Maestro. Alternatively, you can call us or send our brochure order form to pay by cheque, bank transfer or postal order. All items must be paid for in full before we ship.
A: If the item is in stock when you place your order it will be despatched the next working day (please allow 2-3 days for delivery). If the item is out of stock it will take between 2-4 weeks. However, we endeavour to have most items in stock at all times.
A: We offer free delivery to Ireland and the UK when 2 or more items are purchased. All other orders are subject to p&p charges. Your postage and packaging charges will be stated in your shopping basket before you submit payment.
A: In the unlikely event that you are unhappy with your Diamond Designs uniform, you can get a refund if the item is returned to us unworn and unwashed in its original packaging within 14 days. This applies to all stock items and not to items in stock clearance or items that have been altered or personalised in any way.
We do not refund delivery charges. The items are your responsibility until they reach our warehouse, so we advise sending by recorded delivery.
From the UK Please post your returns to:
- Diamond Designs, MCK Blayney Road, Crossmaglen, Co Down, BT35 9JJ
- Diamond Designs, Main Street, Castleblayney, Co Monaghan, Ireland.
A: Yes, of course you can exchange any garment as long as it has not been altered or personalised in any way. You will get a returns form with your order with instructions on how to exchange your item. Return postage costs must be covered by you unless we have made a mistake on your order. In this case we are happy to refund postage costs incurred.
A: We will send you an email as soon as your order has been despatched to confirm it is on its way. Once on its way, please allow 2-3 days for delivery to your door. We send online items by Fastway Courier or Parcel Force.
A: Unfortunately, with stock clearance when the item is gone, it’s gone. Please note we do not refund clearance items but are happy to exchange for something else.
A: We would say our sizes are true to size. For example, If you are always a size 12 then you will need a size 12. However if you are between a 12 and 14 we would recommend you get the 14. This is because the garment is for work purposes so you need to have freedom of movement. Please check out our size chart.
A: Yes embroidery is available at a cost of £6 or €7 per garment for simple logo or lettering.
If you have a very intricate company logo there may be a once off set up charge. Please call us on +353 42 9746333 if you would like to order an embroidered garment. Embroidery takes approximately 5 working days. Embroidered garments cannot be returned.
A: Yes, we have a design team who can alter a current design to your needs. Please call for more information. In addition, our team can design a completely new look for you. However, this design service is only available for orders in excess of 50 uniforms.