Shipping & Returns

All your questions regarding delivery, shipping, returns & exchanges answered:

Delivery time and shipping cost

UK

Your order will be shipped within one working day and will reach you in about 5 days. Items with customisation or embroidery will take 5-10 days to be delivered. Pre-order items will be delivered in 2-3 weeks.

Shipping cost:

Item quantity	Shipping cost
1-2 items (0.1-2 kg)	£5.15
3-4 items (2.1-4 kg)	£12.00
5-20 items (4.1-20 kg)	£24.00

We offer worldwide shipping. To know the shipping charges for your location, please write to us at hello@diamonddesignsuniforms.com

Returns & Exchanges

Can I return my order?

Yes! If your order isn’t what you expected, you can return it within 30 days of delivery.

How do I return an item?

You will receive a Refund & Exchange Form with your order, which includes all the instructions you need. Simply fill it out and include it with your return.

You can also download a copy of the form here: Returns + Exchange Form

Conditions for returns:

Items must be unworn, unwashed, and in their original condition with tags intact.
Embroidered, special order, and sale items cannot be returned.

Refunds & exchanges:

Once we receive and inspect your return, your refund or exchange will be processed within 7–10 working days.
Refunds will cover the cost of the item(s) only and exclude original shipping charges and card processing fees.
The cost of returning items for refund or exchange is your responsibility.

Recommended return method:

We recommend returning your item(s) via Royal Mail.

FAQs

Ordering & Payment

How do I place an order?

You can place an order via our website or by calling us on 0845 0800 576. Alternatively you can email your order to hello@diamonddesignsuniforms.com and we will contact you to confirm and for payment.

How can I cancel my order?

You can request to cancel your order by calling us on 0845 0800 576 or emailing hello@diamonddesignsuniforms.com as soon as possible after placing it. We will do our best to accommodate your request.

If your order has already been dispatched before we receive your cancellation request, you will need to return the item(s) to us once delivered.

Please note: Your order is not considered cancelled until you receive a confirmation from us.

Can I add an embroidered company logo to my order?

Yes please go to our embroidery page to find out more. If ordering for your staff, we offer exclusive discounts on group order. Get a quote for your staff uniform order.

What payment methods do you accept?

We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, cheques & bank transfers.

How do I use my welcome discount code?

When you sign up to our newsletter you will receive an email with a discount code to apply to your first order. You must apply the code before you make payment as it can not be refunded if it is not applied before purchase. If you forget to use it on your first order you can use it on your next order.

Delivery & Collection

Where do you deliver to?

We ship worldwide. Place your order online and choose your destination country at the checkout. Alternatively email your order to oksana@diamonddesignsuniforms.com.

How can I track my order?

You will get an email of order confirmation as soon as you place the order. Within this email, there will be a track order link that you can visit anytime to see your order status.

Customer Service

What are your customer service hours and contact information?

Monday – Thursday: 9am-1pm . 2pm-5pm.

Friday: 9am-1pm.

Email: hello@diamonddesignsuniforms.com

Call: 0845 0800 576